Information We Collect In order to better provide you with our services, the Site collects personal information about its visitors. Personal information includes information that lets us know the specifics of who you are and can be used to identify, contact or locate you. It also refers to information that you provide us when you are using our services. Personal information is also requested when you correspond with us, or otherwise volunteer information, for instance, through the use of other services on the Site. Personal information can include, among other things, your name, mailing address, credit card number, Social Security Number, zip code, Tax ID number, telephone number, email address, USER ID, password, and other identification and contact information.
In addition to the personal information identified above, we automatically collect certain information that does not identify a specific individual by itself or in combination with other information. We gather certain information about you based upon what you view on the Site in several ways. This information is compiled and analyzed on both an individual and an aggregated basis. This information may include the website’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, the pages on our Site that you view, what browser you are using, and your Internet Protocol (“IP”) address. A URL is the website address for a particular website. An IP address is an identifier for a computer or device. Essentially, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet, allowing Internet servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop. Our primary purpose in collecting personal information is to provide you with a finely customized and tailored experience. This allows us to provide services and features that most likely meet your needs.
In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to use our services, we may require you to provide contact and identity information, billing information, shipping information and other personal information as indicated on the forms throughout the Site. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature, but certain portions of the Site and our services will be unavailable to you. We use your financial information, including credit card information to verify the accuracy of your name, address, and other information, as well as to bill you for your use of our services.
We may track certain information based upon your behavior on the Site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve you. As described above, this information may include the URL that you just came from (whether this URL is on the Site or not), which URL you next go to (whether this URL is on the Site or not), your computer browser information, and your IP address.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
If you establish a credit account with us to pay the fees we charge, we collect some additional information, such as a billing address, a credit card number and a credit card expiration date and tracking information from debit and ACH withdrawals, checks or money orders. If you choose to post messages in our message areas or leave feedback for other users, we will collect that information you provide to us. We retain this information as necessary to provide customer support and troubleshoot problems as permitted by law.
No Information From Children Under Age 13 If you are under the age of 13, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we might have any information from a child under the age of 13, please email us or call us at (650) 830-8380.
Our Use of Your Information We use your personal information to provide and facilitate the services you request. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to: troubleshoot problems; collect fees owed; measure customer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; and as otherwise described to you at the time of collection. At times, we may compare and review your personal information for errors, omissions and for accuracy. You agree that we may use personal information about you to provide our services to you, improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings, and customize the Site’s content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, and customized experience while using the Site.
We belong to ad networks that may use your browsing history across participating websites to show you interest-based advertisements on those websites. You can opt-out of receiving interest-based ads from us by contacting us at email@example.com, firstname.lastname@example.org. Please note: If you choose to opt out, you will continue to see ads on our Site, but they will not be based on how you browse and shop.
Some websites may belong to ad networks that use your browsing history across websites to choose which ads to display on their sites; the displayed ads may include advertising for Company. To learn more, and to opt out of seeing interest-based advertisements on these sites, visit the Network Advertising Initiative home page. Websites may also offer their own opt-out methods for interest-based advertising.
The information collected by the Site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving the Site. We will disclose your personally identifiable information to third parties for tracking purposes, to charge your credit card (or process your check or money order, as appropriate), fill your order, improve the functionality of the Site, perform statistical and data analyses, deliver your order and deliver promotional emails to you from us. For example, we must release your credit card number to confirm payment; and release your mailing address information to the delivery service to deliver products and services that you ordered.
Our Disclosure of Your Information To Provide Products, Services, and Information. As described above, we collect information from you so that we can provide products and services that you purchase using the Site, and information that you request from us. We use your personal information to contact you about your orders, process credit card / debit card transactions, and ship products to you. We may provide information to third party service providers that help us bring you the services we offer. For example, we may use third parties to help host our website, send out email updates about the Site, remove repetitive information from our user lists, and process payments. These service providers may have access to your personal information for use for a limited time, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service. We use demographic information to better understand our customers, and improve our products and services. From time to time with your consent, we may disclose information with carefully selected companies who may offer you products and services of interest. You may opt in to this sharing by contacting us at email@example.com, firstname.lastname@example.org.
Control of Your Password You are responsible for all actions taken with your User ID and password, including fees charged to your account. Therefore, you must not disclose your password to any third parties. If you share your User ID and password or your personal information with third parties, you may be charged for additional usage of the Site or your services may be terminated. If you lose control of your password, you may lose substantial control over your personal information. Therefore, if your password has been compromised for any reason, you should immediately change your password as detailed on the Site.
Accessing, Reviewing and Changing Your Personal Information. We offer you the ability to automatically review and change the information you submit to us by logging into the Site and entering in the new information yourself. You must promptly update your personal information if it changes or is inaccurate.
Security Your information is stored on servers located in the United States. By using the Site and our services, you consent to have your data, including your personal information, processed in the United States.
We have implemented reasonable procedural and technical safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy, including encryption and “firewalls.” However, “perfect security” does not exist on the Internet and we cannot guarantee the security of any information that is disclosed online.